Last Updated: July 2026
Order Processing
At Enzo Ruan, orders are carefully inspected, prepared, and packaged before shipment.
Orders are typically processed within:
1–3 business days
after payment confirmation.
Orders are not processed on weekends or holidays.
Shipping Location
We currently ship within:
The United States only
Shipping Times
Delivery times vary depending on the shipping carrier and destination.
Once your order has shipped, you will receive tracking information when available.
Shipping Responsibility
Customers are responsible for providing accurate shipping information.
Enzo Ruan is not responsible for:
Incorrect addresses provided by customers
Carrier delays
Weather-related delays
Lost packages after confirmed delivery
Order Tracking
Tracking information will be provided after your order has been shipped.
Customers may use the tracking number to monitor delivery status.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery with:
Order number
Photos of the damaged package
Photos of the item
We will review the situation and assist accordingly.